How it works
From your sources to a checked answer
The assistant tries the most reliable answer first and writes a new answer only when current sources support it.
Getting started
1. Set up your account
Businesses sign up online. Public utilities send an enquiry and we prepare the account.
2. Add your knowledge
Upload documents, add pages from your website and write FAQs. Each source keeps its version and validity dates.
3. Add the chat to your website
Place the assistant on your site. You can review questions and improve answers over time.
The answer flow
Exact answers first
Approved FAQs and quick facts are returned word for word, without being rewritten.
Grounded answers next
Other questions are answered only from matching, current sources, and the answer shows where it came from.
Checked before it is shown
Each generated answer is checked against its quoted sources. Numbers that are not in the sources are rejected.
Honest fallback
When the sources do not support an answer, the assistant says so and offers your contact options.