AI assistant for public services and businesses
Clear answers for every resident and customer, any time of day.
Your assistant answers questions from the documents, web pages and FAQs you approve. When it cannot answer reliably, it says so and points people to the right contact.
- Answers only from your sources
- 5 chat languages
- Available around the clock
Assistant
When is household waste collected in the North district?
Every Tuesday. Please put bins out by 06:00 on collection day.
Source: Waste collection schedule
And in a week with a public holiday?
Collection moves one day later, to Wednesday.
Choose a product
Public Utility AI
For municipalities and utility companies
Help residents find answers about everyday services, using only information your organisation has published and approved.
- When is my waste collected, and what changes on public holidays?
- How do I report a water fault, and when will the supply be back?
- How much does parking cost, and how do I get a resident permit?
Business AI
For companies of any size
Give customers consistent answers from your own documents, website and FAQs, with a clear handover to your team when needed.
- Opening hours, locations and contact routes
- Delivery times, shipping costs and returns
- Product and service details from your documents
Public Utility AI
Built for everyday public services
Public Utility AI is made for the questions residents ask most often. For example:
- Waste collection and recycling
- Water supply and faults
- Parking and permits
- Bills and payments
- Cemetery and funeral services
- District heating and gas
- Building management
- Public transport
- Municipal services and events
Why it helps
For residents and customers
- Answers at any hour, without waiting on the phone
- Questions in Slovenian, English, German, Italian or Croatian
- Each answer shows the source it is based on
- A clear route to a person when the assistant cannot help
For your organisation
- Fewer repeated calls and emails about the same topics
- The same approved answer every time, with no improvised facts
- Knowledge kept current with dated, versioned sources
- Each organisation's data kept separate from every other
Up and running in three steps
1. Set up your account
Businesses sign up online. Public utilities send an enquiry and we prepare the account.
2. Add your knowledge
Upload documents, add pages from your website and write FAQs. Each source keeps its version and validity dates.
3. Add the chat to your website
Place the assistant on your site. You can review questions and improve answers over time.
How answers are chosen
Exact answers first
Approved FAQs and quick facts are returned word for word, without being rewritten.
Grounded answers next
Other questions are answered only from matching, current sources, and the answer shows where it came from.
Checked before it is shown
Each generated answer is checked against its quoted sources. Numbers that are not in the sources are rejected.
Honest fallback
When the sources do not support an answer, the assistant says so and offers your contact options.
Have a question first?
Send us an enquiry and we will reply by email.